This is a place to describe your Return and Refund Policy to buyers.
Our all Products are the best for any Occasions, Parties, Daily use like Attars, Eau de parfums, deodorants, Bakhoors and you have a 14-day return policy, which means you have 14 days after receiving your item to request to return on certain Products. Please Find our Exceptions & Non returnable Items below.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@chisthiya.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right change the product on appeal wit same Order.
Exceptions / non-returnable items
Certain types of items cannot be returned such as Attars, Eau De Parfum, Air Fresheners, Please get in touch if you have questions or concerns about your specific item.
Acceptance / Returnable Items
Items such as Bakhoor, Car Perfumes, Incense Sticks, Body Cream are accepted for return Policy for any Damaged or Defective
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.